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General terms and conditions

1. General
The subject of this contract is the settlement of relations between the travel agency Euro Tours d.o.o., Partizanska 4/1, HR-52440 Poreč, OIB: 43241329399, ID-CODE: HR-AB-52-040290709, Tel. +385 52 433 635, E-mail euro-tours@euro-tours.net (hereinafter referred to as EURO TOURS) on its name and on behalf of the contractual lessor on the one side, and for the accomodation user (hereinafter the guest) on the other side, during the process of booking accomodation from the offer of the Web page www.euro-tours.net.
By paying an advance for the reservation of the selected property in the demanded period you unconditionally accept these General conditions. EURO TOURS retains the right of change of these General conditions which shall be published on the web page of EURO TOURS www.euro-tours.net and which come into force on the day of publishing.

2. Reservation
The contract between the guest and EURO TOURS comes into force with the binding reservation (verbally, in writing or by e-mail). From that moment onward, the rights and obligations of the contractual parties are regulated by these General Terms of Business and apply to the guest and EURO TOURS. Confirmation of reservation will be immediatly delivered to the guest by e-mail. In the event of the confirmation differing from the requested reservation, by paying the received reservation the guest confirms that they accept the terms listed in the confirmation. EURO TOURS may without obligation accept any kind of special demand (ie request), but the request is not legally binding for EURO TOURS and will be fulfilled only if EURO TOURS has issued a written confirmation. In the event of payment arrangements not being made according to Clause 3.1, the reservation may be cancelled, with EURO TOURS having no obligation towards the guest.

3. Prices and payment
Unless otherwise mentioned, all the prices are stated in Euro per property per night. The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation, after which the reservation is confirmed, the contract with the owner is concluded and these General conditions which make a constituent part of the property rental contract are accepted. After the reservation process is over, EURO TOURS shall send a written reservation confirmation by email, which contains all the necessary information about the rental and payment and along with these General conditions it represents a Rental contract concluded with the owner with the mediation of the agency EURO TOURS. The rental contract is considered concluded at the moment when EURO TOURS receives the paid advance amount. In case that the payment is not made within 7 (seven) days from the reservation day, the Rental contract is deemed terminated, and EURO TOURS is authorized to conclude a new Rental contract with another guest, without a special notice to the guest. The costs of water, gas, electric power and internet as well as bed-linen, towels, kitchen towels, final cleaning of the interior, maintenance of the swimming-pool and exterior, are included in the accommodation rental price unless stated differently in the property desciption. The minimum length of stay depends from property to property and it is shown on the web site of the property. The minimum stay is 4 nights and for a shorter stay the accomodation price goes up 30 %. The day of arrival/departure is Saturday, unless otherwise specified.
For paying on spot, in the agency, we charge a commission of 5 % on the total amount for paying with credit cards (we accept Maestro, MasterCard and Visa Electron).

4. Payment
Regardless of whether the reservation has been made directly by the guest, or through a partner agency, upon receiving confirmation of reservation the guest/agency has to make and advance payment of 30 % within the next 7 days, thus definitely confirming the booking. The balance of the full amount has to be paid at least 30 days before arrival and starting to using the reserved service. For reservations made within 21 days before arrival the total amount of reservation must be paid in the next 24 hours. Payment of reservations made within 21 days before arival must be reconfirmed by written confirmation (fax or e-mail) of the made payment. EURO TOURS reserves the right to request a valid credit card number from the guest as payment guarantee. In the case of the guest not sticking to the payment deadlines, the reservation may be cancelled.
3.2 Changes and cancellation
In the event of the guest cancelling the reservation, the following cancellation fees will be charged:
Reservation cancellations notified till 60 days and more prior to arrival date: no charges are applied.
Reservation cancellations notified between 59 and 30 days prior to arrival date: 50 % of the total reservation cost is charged.
Reservation cancellations notified between 29 and on the arrival day or NO SHOW: 100 % of the total reservation cost is charged.
In case that the guest can find another guest as his substitute in the same period, for the same price and under the same conditions, EURO TOURS shall transfer immediately after a written receipt of all necessary data about the new guest the Rental contract to a new guest, and it shall send him/her a written confirmation about it. The already received accommodation price sums shall be retained by EURO TOURS after the transferred contract, and the new guest is obliged to pay the rest up to the total accommodation price depending on the previously selected payment method which makes an integral part of the contract.
With each cancellation EURO TOURS charges EUR 25.00 handling charges.

5. Accomodation
5. 1. Numer of guests
At any time the number of persons accommodated in the villa and its belonging premises cannot be higher than the one mentioned in the confirmation. This number of persons includes also children regardless of their age. The children up to one year of age are excluded if their arrival is announced. At wish of the guest the number of persons can be increased until the maximum capacity no later than 3 (three) days before arrival. The requested change of the guest number must be submitted in writing by an email directly to EURO TOURS. If more persons than the maximum permitted number stays in the property or on the possession around the property without the permission of the owner, the owner and/or EURO TOURS retain the right to terminate the lease agreement which comes into force immediately, without the notice period, and the guest is obliged to leave the villa permanently together with all persons which stay there within 2 (two) hours, and he is not entitled to demand the return of the sum of the paid accommodation from the owner or EURO TOURS.

5. 2. House order
Each property has its house order which is put on a visible place and available to the guest. Guests are obliged to obey the house order rules. If the guests do not obey the house order rules, that can be considered a severe breach of the rental contract provisions, in which case the owner and/or EURO TOURS are entitled to terminate the rental contract, which comes into force immediately, without the notice period, and the guest is obliged to leave the property permanently with all the persons who stay there within 2 (two) hours, and he is not entitled to demand the return of the paid accommodation price from the owner or EURO TOURS.

5. 3. Noise
When selecting facilites from our offer, we always make sure we select facilities located in good, safe and quiet areas. Despite this, we cannot guarantee that there will be no noise during the guest's stay, because we cannot affect or control things such as traffic noise, noises from nearby construction sites etc. Neither the owner nor EURO TOURS can be held responsible for noises coming from the facility's sorroundings.

5. 4. House pets, bugs and allergies
Despite thorough cleaning and maintenance of our facilities, occasionally a bug or mouse may be found who got there from their natural habitat where the house is located. EURO TOURS cannot be held responsible for this. Although pets aren't allowed in all facilities, this does not mean that there have never been any pets in the booked facilities. EURO TOURS does not take any responsibility for the guest's allergic reactions in certain facilities.

5. 5. Swimming pool and whirlpool
The guest is obliged to obey the instructions of any kind which refer to the usage of swimming pools and which are given by the owner or EURO TOURS due to his/her own safety. The guest is responsible for using a swimming pool in any sense. The children must not be present at the swimming pool area without the supervision of adults. The guest uses the swimming-pool at his/her own responsibility. If the accommodation is reserved out of the summer season it might happen that the swimming-pool is out of use. You should take into consideration that the usage of whirlpools is related to certain health risks, and you use it at your own responsibility. The water in the whirlpools might not be warm until the late evening hours on the day of the guest`s arrival. It is forbidden to stand on the whirlpool lids. The lids are used for isolation, they are not designed and adjusted to bear weight of a person and can be easily broken. In case that the lid is broken, the guest is obliged to compensate damage directly to the owner.
 
5. 6. Arrival and departure, extention and shortening of stay
Upon arrival the guest must hand in their travel and personal documents to the person giving them the house/apartment keys, who will then register the guest by the authorities and immediately return their personal documents if the paying is settled. If the payment isn't settled the agency is keeping one persolan documet until the bill is covered. The time of arrival must be between 15,00 h and 20,00 h, while the time of departure is till 10,00 h. In the event of arrival not being possible before 20,00 h, the guest is obligated to notify the travel agent or person in charge of the keys, with whom they will arrange when to collect the keys. In the event of the guest wanting to extend their stay, they are asked to promptly inform their travel agent who will, if the desired period's available, gladly book them an extension of their stay. In the case of an early departure, the guest is required to pay the amount shown on the binding reservation.
 
6. Obligation of the guest
During their stay, it is the guest's duty to use the accomodation owner's property and equipment with appropriate care. They must also adjust their behaviour as not to disturb the other guests, neighbours and host. In the event of the guest not adjusting their behaviour with the house rules even after being warned, they lose their right to the booked acomodation and must leave immediately without compensation. Any damages and deficiencies caused or discovered by the guests must immediately be reported to the person in charge of the keys or the EURO TOURS employee. This way damages and deficiencies will immediately be removed without lessening the quality of stay. The guest is responsible for any damages or deficiencies they've cause if they cannot prove that they're not responsible. The same applies if the accomodation unit, due to damages, dirt or missing equipment cannot be submitted to the next guest for them to use. The owner will charge the guest on the spot for any damages or deficiencies.

7. Damages, complains and repair

It is the guest's obligation to conciously handle the unit and its inventory. On the day of departure the accomodation unit must be in the same condition as it was when the guest arrived. In the event of the accomodation's condition differing from its condition when booked, the guest must immediately notify the person in charge of the keys or the mediating agency. If visible irregularities are not reported immediately after arriving, it will be thought that the unit was handed over in proper condition. If any irregularities occur during the guest's stay, it is their obligation to act in the same way. In the event of the owner or person in charge of the keys being unable to rectify the irregularity within a reasonable period, it is the guest's duty to inform their agent or EURO TOURS employee. If the guest voluntarily leaves the facility or finds other accomodation without giving EURO TOURS time to resolve the issue causing the guest's dissatisfaction, the guest loses their right to receive compensation regardless of whether their reasons for departure were justified or not. The person in charge of the keys and the travel agent are not authorized to approve compensation requests. Compensation requests must be delivered to EURO TOURS or your travel agent in written form within two weeks after using the accomodation unit with proof included (pictures, confirmation from the person in charge of the keys/travel agent, witness statements etc.). Complaints made after the two-week deadline will not be taken into consideration. We emphasize that it is in the guest's interest to act in good faith and show willingness to resolve their complaint during their stay and to give their written complaint to the owner on the spot, and request written confirmation that the complaint has been received. If the guest does not meet these requirements, they lose their right to receive compensation. EURO TOURS is obligated to deliver a written decision regarding the complaint within 21 days of receiving the complaint in the same form (e-mail, ordinary mail, or personal delivery which will be replied by registered post with a return receipt).


8. Obbligation of Euro Tours d.o.o. as an mediating agency
EURO TOURS agrees to, on their behalf, ie on the behalf of the person in charge of the keys or local agent, give the guest for the booked period a clean and tidy accomodation unit equipped according to its description. If the unit does not match the description on the reservation, EURO TOURS will do everything to ensure the removal of any deficiencies, ie to ensure replacement accomodation of equal value. In the event of this being impossible, not being acchieved in a reasonable period, or if the guest refuses the suggested replacement accomodation, EURO TOURS will reimburse the guest any form of value reduction, as long as it has been undeniably established that EURO TOURS is responsible for it. If the guest experiences loss or damage due to EURO TOURS 's negligence, resulting in violation of the contract, EURO TOURS accepts full responsibility for the caused damage. EURO TOURS's legal responsibility is limited to the amount of the accomodation's price (uring which everyone's claims are paid together) and does not include personal damages such as material and financial losses. EURO TOURS wil not be held responsible in the event of the losses or damages being attributed to the following causes: 
- Actions or omissions made by the guest or their companions;
- Unpredictable or inevitable failures of third parties not included in providing the service listed in the booking;
- A higher force or events which could not be foreseen or avoided by EURO TOURS, the travel agent or the person in charge of the keys; 
- Using swimming pools, children's playgrounds, any sports' facilites (eg. a tennis court or football field, fitness centres etc.). Use of these facilities is exclusively at the guest's own risk; - Damages and losses due to burglary.
The above listed causes equally apply outside the contractual obligations. EURO TOURS specifically rules out responsibility for the actions of the auxiliary staff. 
The above listed causes equally apply outside the contractual obligations. EURO TOURS specifically rules out responsibility for the actions of the auxiliary staff.

9. The jurisdiction of the court
The parties commit to seek to resolve any disputes by mutual agreement, and if this is not possible, in the event of a legal dispute the court in Pazin has jurisdiction and the law of the Republic of Croatia is applied.

 
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